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CAREWare 6 Retiring Users

CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:

jPROG CAREWare Support Portal

In CAREWare users are retired rather than deleted. CAREWare tracks user activity storing users action in the database. It is vital to retain that information over a long period to time to track any actions users have taken like deleting or editing records. By retiring the user account, the user remains in the database linked to the activity for that account.


To retire a user follow these instructions:

1. Click Administrative Options.
2. Click Provider User Manager.
3. Click Manage Active Users.
4. Click the user.
5. Click Manage.
6. Click Assign Providers.
7. Uncheck all providers that were selected.
8. Click Save.
   

Once a user has been unassigned for all provider, their permissions are revoked and the account is retired.

In some cases, providers prefer to set a limit for activity to retire users that have been inactive for an extended period of time. CAREWare can automatically retire a user after a specified amount of time has passed.


To setup automatic retirement of user accounts, follow these instructions:

1. Click Administrative Options.
2. Click Server Management.
3. Click Common Storage Values.
4. Click UserinactivityThreshold.
5. Click View.
6. Click Edit.
7. Change Value(IntegerValue) to a value larger than zero (Setting the value to 0 turns the feature off).
8. Click Save.
   
   

In this case, the Value(IntegerValue) was set to 90 This means that if it has been more than 90 days since a user logged into CAREWare their account is retired.


Users can be exempted from automatic retirement by following these instructions:

1. Click Administrative Options.
2. Click Provider User Manager.
3. Click Manage Retired Users.
4. Click Manage Retirement Exemptions.
   
   5. Click Add.
   
   6. Enter a Username or Username Prefix.
   7. Click Save.
   
   

Note: If a Username Prefix was entered, check Prefix prior to saving. Prefix can be used to exept a group of users with the same prefix in their username.


Click here to download these instructions.


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