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CAREWare support and documentation has been moved to a new location. For the most updated user guides and documentation for CAREWare click on the link below:

jPROG CAREWare Support Portal


Counseling and Testing

Counseling and testing data includes responses for whether or not a client has completed pretesting, testing, post testing, and partner notification, as well as other information about partner notification. Counseling and testing data can be used to collect a history of HIV clients' status as well as data on prevention methods in the community for HIV-negative clients.


Note: Keep in mind that CAREWare is designed for HRSA reporting of HIV-positive clients, so make sure to properly separate HIV-negative client population services so that they do not impact the RSR. The RSR collects services based on HRSA defined service categories. Make sure that community prevention services use non-HRSA defined, non-CAREWare Act funded, and/or non-RW funded sources and that the service categories are non-HRSA defined, meaning custom service categories.


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To add a counseling and testing record:


  1. Click Add.
  2. Enter a value for each stage of testing as applicable.
  3. Enter a date for each stage of testing.
  4. Enter a Test Result.
  5. Enter a value for Partner Notification Offered.
  6. Enter Number Notified.
  7. Click Save.

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The selections for Pretest, Tested, Posttest, and Partner Notification Offered are NA, No, Unknown, and Yes. The selections for Test Result are HIV Negative, HIV Positive, and HIV Unknown. Reason for no counsel is a text field that allows 50 characters. Number Notified is a number field that requires a numeric value. Comments is a memo field that allows 255 characters. Post Counsel Referred checked means the client was referred for HIV services.

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To print values in a window click Print or Export to get to the Report Setup.

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Click Printable List Format Options to edit the format of printed pages.

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Click here to download these instructions.

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